The Psychology Behind Software Customer Support

photo by gisellecfernandes   Social Rank has a great blog post about customer support and perception vs. reality. The post references the Customer Satisfaction Equation, brought to light by David H. Maister in his brief article on the topic titled “The Psychology of Waiting Lines“. Unlike most academic publications, this eight page article cuts right to the point. As a leader […]

Lost Wallet Action Plan – What to Do When You Lose Your Wallet

  Alright, it’s gone. Deep breath. We’ll get through this.  Here’s the quick bullet list of steps to take, followed by a detailed plan. Make sure it’s really gone. If you find it, your life becomes instantly amazing. File police report Create a wallet inventory? (list of what was in your wallet) Cancel Lost Credit and […]