The New York Times has a weekly “Download” feature where influencers share what they’re reading, listening, and watching. It’s cool to see the different types of media that successful people consume and a good way to learn new things. I’m probably a couple hundred thousand twitter followers away from reaching NYT influencer status, so I’ll be putting out my …
Category Archives: Thoughts
Don’t Always Let Them Make the First Offer
Conventional negotiating wisdom has always said to let the other person make the first offer. Maybe their offer was higher than yours. By making the first offer, you could be leaving a lot on the table….right? Robert Cialdini, the author of Influence: The Psychology of Persuasion, gives some insight into why you should make the first offer: “Suppose you want me to agree …
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The Psychology Behind Software Customer Support
photo by gisellecfernandes Social Rank has a great blog post about customer support and perception vs. reality. The post references the Customer Satisfaction Equation, brought to light by David H. Maister in his brief article on the topic titled “The Psychology of Waiting Lines“. Unlike most academic publications, this eight page article cuts right to the point. As a leader …
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